Microsoft Teams and the Microphone issue

“Your microphone isn’t working” however your Speakers work.

So you get the dreaded Your microphone isn’t working Switch to a different device or try reconnecting this one.

But everything seems right. In fact you can hear your microphone working in your headset (or speakers). You try different headsets, speakers etc and you can’t fix it.


Make sure within Microphone privacy settings that you allow APPS to use the microphone.

Now I am assuming you have done all the rest of the usual stuff including:





And if all else fails and I am not sure why you would have done this but REINSTALL MICROSOFT TEAMS

Computer Tech Support NOW???

“I Need Technical Support Right Now, who can I call?”

An office disaster has happened with your computer or your network and you need to turn to somebody. You need computer support this instant. That’s when you call us. HCSMontreal has been supporting Montreal businesses since 1999.

We offer remote and onsite support. When you call us at 514-836-7408, you can be certain that one of our experienced and qualified Information Technology specialists will assist you and help resolve your issue.

Support For the office is only a phone call away

We specialize in working with businesses with less than a hundred employees. We provide a great service for startups who are looking to get their IT sorted out but we will also be there for you as you expand.  We are there when you need us for a computer solution to all your computer problems.   We specialize in Microsoft and Apple Products. 

We offer timely solutions so you can continue working.

HCSMontreal 514-836-7408

How to Fix Google Drive Desktop displays a .tmp.drivedownload Folder which is a Virus

What is the tmp.drivedownload Folder? Am I the first person out there to understand what’s happening with the  .tmp.drivedownload Folder?  Is it a virus? Well, it is but let me explain to you what happened in my case. 

**** This article was originally written in 2017 when Google Drive was just a place to store a few items in the cloud. Many facets from the original article still hold true. There are a few updates at the end of the article which discus the NEW Google Drive Desktop Application which makes matters easier when searching for the virus.

How and Why the  .tmp.drivedownload Gets Created

From my understanding the   .tmp.drivedownload Folder is created in Windows in c:\users\username\Google Drive and quickly removed in order for files from your Google Drive to transfer to your Windows device. The tmp.drivedownload is a temp folder that is supposed to be automatically removed once all files go to their specified folders in your c:\users\username\Google Drive.  The problem with the  .tmp.drivedownload occurs (at least in my case)  if your Windows anti-virus finds a virus. It could occur if the file is corrupted or for other reasons that will not allow a file to be copied over.   As I said before the  .tmp.drivedownload only gets deleted once ALL files have been transfered.  Your Windows anti-virus will quarantine the infected file that got transfered into  the  .tmp.drivedownload folder. Now you will have a situation where the files that are on your Google Drive do not match what is in your c:\users\username\Google Drive.  


In order for you to correct this  .tmp.drivedownload from appearing, you must find the offending file on your Google drive itself. You must connect to your Google drive through the browser and delete the offending file. If you’re uncertain which file is causing the issue, please give us a call and we will be glad to assist.

In my case, many years ago I installed spying software for a client of ours who wanted to see what their employees were doing. I left a copy of the software on my Google drive to make things easier for installation.  Years passed and it was still on my drive. Google doesn’t recognize the file as a virus however Windows Defender does.


I recently updated the backup and sync from google     (  and saw that it will make life easier for anyone having sync problems.   So if you haven’t yet, please update your version of “Backup and Sync” so you can  now easily locate the file in question that is leaving behind the .tmp.drivedownload.

In the bottom right-hand corner of your screen (next to the time) look for the icon of a cloud with the arrow pointing up and  right-click on it and you should get a window similar to the one below.

So just look for the file that cannot sync according to the Backup and Sync and remove it from your local drive and the cloud drive, and that’s it (it might only appear in one place which is is why you got this error so don’t worry).


ADDENDUM DECEMBER 2021 – Google Drive Desktop

So “Google Drive Desktop” has replaced “Backup and Sync” : .  If you are getting a message that you have a virus on your Google Drive  check the bottom right-hand corner of your screen (next to the time) look for the icon for Google Desktop with the colorful triange and  right-click on it and you should get a window similar to the one below. Click on the notification tab and see which file is not transferring and delete that file (if you don’t need it). 

Laptop Repairs

Laptop Problems?

We can repair your Computer to full working order.

No Fix No Fee, Professional Service.

Where and who are our customers?

Small businesses, computer consultants and retail businesses all over Montreal and beyond and the general public are all welcome. We deal with customers from the whole of North America.

Contact us today at 514-836-7408.

There are No Hidden Charges. The price we quote is the price you pay, most repair costs provided up front.

We strive to provide the best service at a reasonable price.

We Offer:

OUR highly-trained technicians of Laptops have many years of experience with all laptop, notebook and desktop computer repairs. We pride our company on honesty and the good relationships forged through customer satisfaction.

We service all makes and models of PC laptops, notebooks and most desktops: Dell, Sony, IBM, HP, Compaq, Toshiba, Gateway, Averatec, Fujitsu, Acer, Panasonic, and others.

Typical laptop, notebook and computer repairs include:
DC Power jack / plug replacement
Motherboard repair
LCD Screen replacement
Virus removal
AC Adpater / Transformer Replacement
Memory Upgrades
Software installs
System recovery
Memory upgrades
Data Recovery
Hard drive replacements and upgrades
Wireless install and security
Blue screen repair
Broken USB repair
And others not listed here

Ransomware Issues

AT HCSMontreal we can assist you in dealing with the threat of Ransomware.

What is ransomware?

Ransomware is malicious software also known as malware, which infects a computer and denies access to the system or data, and demands a sum of money to restore the information. At present, the most common form of ransomware will encrypt data. Victims will receive an on- screen alert stating their files have been encrypted or a similar message, depending on the type of ransomware.


So you’ve been attacked or concerned about an attack by ransomware, a virus, malware or numerous other malicious software that has made your data suspect. At HCSMontreal we are here to assist you in the recovery and protection of your data and ensure that your data will be protected no matter what.  Our staff will assist and advise you the best path to retain your information.  We have a highly experienced team of IT professions who can assist you at whatever stage you may be at with your Ransomware.  Whether you want to be prepared or whether your data is under attack, we can join your team in maintaining your organizations data.  Call us at 514-836-7408 for a free consultation.


RANSOMWARE: What to do next?

That depends on where you are in the Cyber Attack Countermeasures time chart.  If your office has avoided being attacked, this is a great time to develop a preventative strategy.



Ideally you would like to be prepared for a situation that avoids all risks to losing all you organization’s data and we are here to assist in preventative measures. We will assist you in the following


  1. Create an inventory of all of your network hardware and their locations, so you can keep track of all possible internal threats on your network
  2. Update all organizational software including operating systems, drivers and firmware.
  3. Back up all information every day.
  4. Back up all information to a secure, offsite location.
  5. Train staff on how to prevent cyber attacks.
  6. Search for vulnerabilities within one`s organization