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What is the tmp.drivedownloadFolder? Am I the first person out there to understand what’s happening with the.tmp.drivedownload Folder? Is it a virus? Well, it is but let me explain to you what happened in my case.
**** This article was originally written in 2017 when Google Drive was just a place to store a few items in the cloud. Many facets from the original article still hold true. There are a few updates at the end of the article which discus the NEW Google Drive Desktop Application which makes matters easier when searching for the virus.
How and Why the .tmp.drivedownload Gets Created
From my understanding the .tmp.drivedownload Folder is created in Windows in c:\users\username\Google Drive and quickly removed in order for files from your Google Drive to transfer to your Windows device. The tmp.drivedownload is a temp folder that is supposed to be automatically removed once all files go to their specified folders in your c:\users\username\Google Drive. The problem with the .tmp.drivedownload occurs (at least in my case) if your Windows anti-virus finds a virus. It could occur if the file is corrupted or for other reasons that will not allow a file to be copied over. As I said before the .tmp.drivedownload only gets deleted once ALL files have been transfered. Your Windows anti-virus will quarantine the infected file that got transfered into the .tmp.drivedownload folder. Now you will have a situation where the files that are on your Google Drive do not match what is in your c:\users\username\Google Drive.
HOW TO CORRECT THE SITUATION WITH THE CORRECT SOLUTION
In order for you to correct this .tmp.drivedownload from appearing, you must find the offending file on your Google drive itself. You must connect to your Google drive through the browser and delete the offending file. If you’re uncertain which file is causing the issue, please give us a call and we will be glad to assist.
In my case, many years ago I installed spying software for a client of ours who wanted to see what their employees were doing. I left a copy of the software on my Google drive to make things easier for installation. Years passed and it was still on my drive. Google doesn’t recognize the file as a virus however Windows Defender does.
In the bottom right-hand corner of your screen (next to the time) look for the icon of a cloud with the arrow pointing up and right-click on it and you should get a window similar to the one below.
So just look for the file that cannot sync according to the Backup and Sync and remove it from your local drive and the cloud drive, and that’s it (it might only appear in one place which is is why you got this error so don’t worry).
ADDENDUM DECEMBER 2021 – Google Drive Desktop
So “Google Drive Desktop” has replaced “Backup and Sync” : https://www.google.com/intl/en_cy/drive/download/ . If you are getting a message that you have a virus on your Google Drive check the bottom right-hand corner of your screen (next to the time) look for the icon for Google Desktop with the colorful triange and right-click on it and you should get a window similar to the one below. Click on the notification tab and see which file is not transferring and delete that file (if you don’t need it).
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AT HCSMontreal we can assist you in dealing with the threat of Ransomware.
What is ransomware?
Ransomware is malicious software also known as malware, which infects a computer and denies access to the system or data, and demands a sum of money to restore the information. At present, the most common form of ransomware will encrypt data. Victims will receive an on- screen alert stating their files have been encrypted or a similar message, depending on the type of ransomware.
So you’ve been attacked or concerned about an attack by ransomware, a virus, malware or numerous other malicious software that has made your data suspect. At HCSMontreal we are here to assist you in the recovery and protection of your data and ensure that your data will be protected no matter what. Our staff will assist and advise you the best path to retain your information. We have a highly experienced team of IT professions who can assist you at whatever stage you may be at with your Ransomware. Whether you want to be prepared or whether your data is under attack, we can join your team in maintaining your organizations data. Call us at 514-836-7408 for a free consultation.
RANSOMWARE: What to do next?
That depends on where you are in the Cyber Attack Countermeasures time chart. If your office has avoided being attacked, this is a great time to develop a preventative strategy.
Ideally you would like to be prepared for a situation that avoids all risks to losing all you organization’s data and we are here to assist in preventative measures. We will assist you in the following
Create an inventory of all of your network hardware and their locations, so you can keep track of all possible internal threats on your network
Update all organizational software including operating systems, drivers and firmware.
Back up all information every day.
Back up all information to a secure, offsite location.
Train staff on how to prevent cyber attacks.
Search for vulnerabilities within one`s organization