Upgrading to Windows 11? Here’s How to Avoid Driver Issues and Keep Your Hardware Running Smoothly

Anyone can upgrade to Windows 11 with the right support

With the release of Windows 11, many users have taken advantage to upgrade to the latest version of the operating system. However, it’s important to keep in mind that some hardware may not work properly with Windows 11 due to outdated or incompatible drivers.

What are Drivers

Drivers are software that allow your computer to communicate with the hardware components, such as your graphics card, sound card, and network card. When a new operating system is released, some hardware manufacturers may not release updated drivers for their products right away. This means that if you try to use that hardware with the new operating system, it may not work properly or may not work at all.

Things to look for

If you’re thinking about upgrading to Windows 11, it’s important to check with your hardware manufacturers to see if they have released updated drivers for their products. You can usually find this information on the manufacturer’s website or by contacting their customer support.

If you’re having driver issues with Windows 11, there are a few things you can try. One option is to try to find and install a compatible driver manually. This can be done by searching the manufacturer’s website for the latest drivers and then downloading and installing them on your computer.

Another option is to use a driver update tool. These tools can automatically scan your computer for outdated or missing drivers and then update them to the latest version. There are many different driver update tools available, some of them are free and some of them are paid, you can choose the one that suit you the most.

At HCSMONTREAL.COM, we are always ready to help you with all your computer needs, including updating and installing drivers for Windows 11. Contact us for more information and assistance.

Solve Common Installation Problems for Windows 11: Tips for Successful Setup and Updates

Installing new software, especially a new operating system like Windows 11, can sometimes be a frustrating experience. But don’t worry, many people have the same problems as you. Here are some tips to help you get through the installation process without any issues.

Is you computer able to handle the OS upgrade?

Windows 11 system requirements

First, make sure that your computer meets the MINIMUM system requirements for the Windows 11. If your computer is not powerful enough, the installation may fail or the software may not run properly.

To find out if your computer meets the system requirements for Windows 11, you can use the Windows 11 Upgrade Assistant. You can find this tool by going to the Microsoft website and searching for “Windows 11 Upgrade Assistant” or by visiting the official Windows 11 Upgrade page (https://www.microsoft.com/en-us/windows/windows-11).

The minimum requirements for Windows 11 are:

64-bit processor with a clock speed of 1 GHz or faster
4 GB of RAM for the 64-bit version
64 GB of storage for the 64-bit version
DirectX 12 capable graphics card
A display resolution of at least 800×600
TPM 2.0
Internet connection for updates and features

Additionally, you can also check your computer’s specs manually by going to the “Control Panel” on your current Windows version, then navigate to “System and Security” and then “System” where you can check your computer’s processor, memory, storage, and graphics card information.

Despite your computer meeting the minimum requirements, it may not perform as well as a computer that meets the recommended requirements. Additionally, some features may not be available or may perform poorly on older hardware.

Make Sure your software is compatible with Windows 11

A common installation problem on Windows 11 is compatibility issues with older software. This can cause errors during the installation process or prevent certain programs from running properly after installation. To resolve this issue, check for updates for your software, and make sure they are compatible with Windows 11. If necessary, consider upgrading your hardware or replacing older software with newer versions that are compatible with Windows 11.

Hard Disk Space requirements

One important aspect to consider when upgrading to Windows 11 is storage. Having enough storage space on your computer is necessary to ensure that the upgrade process goes smoothly and that your computer has enough room to run the new operating system. If your computer does not have enough storage, the upgrade may fail or your computer may run slowly. To ensure a successful upgrade, it’s a good idea to check the storage requirements for the new operating system and make sure that your computer meets them before beginning the upgrade process.

Installation Media Issues

Finally, a less common installation problem on Windows 11 is issues with the installation media. This can include problems with the installation disc or USB drive, such as scratches or damage to the disc, or a corrupt download of the installation file. To resolve this issue, make sure that the installation media is in good condition and try using a different installation disc or USB drive if possible. If the problem persists, try downloading the installation file again from a trusted source and create a new bootable USB drive.

Windows 11 Upgrade Caution: Reveals of Compatibility Issues to Watch Out For

Upgrading to Windows 11 is an exciting prospect for many users, offering new features and improvements over the previous version of the operating system. However, as with any major software update, there are bound to be a few bumps in the road. One of the most common issues that users may encounter when upgrading to Windows 11 is compatibility issues with older programs and hardware.

When Windows 11 was first released, many users found that some of their older programs and hardware were not compatible with the new operating system. This can cause a range of problems, from simple errors and crashes to more serious issues that can prevent certain programs from running at all.

One of the most common compatibility issues that users have reported is with older software that was designed specifically for Windows 10 or earlier versions of the operating system. This can include programs such as older versions of Microsoft Office, as well as other software that may not have been updated to support Windows 11.

Another issue that users may encounter is with hardware that is not compatible with Windows 11. This can include older printers, scanners, and other peripherals that were not designed to work with the new operating system. Some users have also reported compatibility issues with certain types of graphics cards and other hardware components.

So what can you do if you encounter compatibility issues when upgrading to Windows 11? The first step is to check the software and hardware manufacturer’s website for any updates or patches that may address the problem. Many companies have already released updates to their software and hardware to make them compatible with Windows 11, so it’s worth checking to see if there is an update available.

Another option is to try using a compatibility mode, which can allow older programs and hardware to run on Windows 11 by emulating an earlier version of the operating system. This can be a useful workaround for some compatibility issues, but it may not work for all programs or hardware.

Finally, if you’re unable to find a solution to your compatibility issues, you may need to consider replacing your older software or hardware with newer versions that are specifically designed to work with Windows 11. While this can be an added expense, it’s often the best way to ensure that your programs and hardware will continue to work properly on the new operating system.

How to Update your PHP for WordPress

  1. Backup your website: Before making any updates to your website, it is important to create a backup of your entire website, including the database and files. This will ensure that you can restore your website to its previous state if something goes wrong during the update process.
  2. Check your current PHP version: To check which version of PHP you are currently running on your website, you can use a plugin such as “Display PHP Version” or check your hosting account for the version information.
  3. Update your PHP version: To update your PHP version, you will need to access your website’s control panel or cPanel. From there, you can navigate to the “Software” or “PHP” section and select the latest version of PHP.
  4. Test your website: After updating your PHP version, it is important to test your website to make sure that everything is working correctly. This includes checking that all of your website’s features and functionality are working as expected.
  5. Monitor your website: Keep an eye on your website after updating to the latest version of PHP. If you notice any errors or issues, contact your hosting provider or developer for assistance.
  6. Update all plugins and themes: As updating PHP can cause issues with some plugins and themes, make sure you update all the plugins and themes that you are using on your website after updating the PHP version.
  7. Done: You have successfully updated PHP in your WordPress website to the latest version.

Please note that the instructions may vary depending on your hosting provider, so you should check the specific documentation for your hosting provider for more detailed instructions.

Microsoft Teams and the Microphone issue

“Your microphone isn’t working” however your Speakers work.

So you get the dreaded Your microphone isn’t working Switch to a different device or try reconnecting this one.

But everything seems right. In fact you can hear your microphone working in your headset (or speakers). You try different headsets, speakers etc and you can’t fix it.


Make sure within Microphone privacy settings that you allow APPS to use the microphone.

Now I am assuming you have done all the rest of the usual stuff including:





And if all else fails and I am not sure why you would have done this but REINSTALL MICROSOFT TEAMS

Computer Tech Support NOW???

“I Need Technical Support Right Now, who can I call?”

An office disaster has happened with your computer or your network and you need to turn to somebody. You need computer support this instant. That’s when you call us. HCSMontreal has been supporting Montreal businesses since 1999.

We offer remote and onsite support. When you call us at 514-836-7408, you can be certain that one of our experienced and qualified Information Technology specialists will assist you and help resolve your issue.

Support For the office is only a phone call away

We specialize in working with businesses with less than a hundred employees. We provide a great service for startups who are looking to get their IT sorted out but we will also be there for you as you expand.  We are there when you need us for a computer solution to all your computer problems.   We specialize in Microsoft and are able to assist with Apple Products and issues. 

We offer timely solutions so you can continue working.

HCSMontreal 514-836-7408

Solve the Mystery: How to Fix tmp.drivedownload Folder Issue

What is the tmp.drivedownload Folder? Am I the first person out there to understand what’s happening with the  .tmp.drivedownload Folder?  Is it a virus? Well, it is but let me explain to you what happened in my case. 

**** This article was originally written in 2017 when Google Drive was just a place to store a few items in the cloud. Many facets from the original article still hold true. There are a few updates at the end of the article which discus the NEW Google Drive Desktop Application which makes matters easier when searching for the virus.

How and Why the  .tmp.drivedownload Gets Created

From my understanding the   .tmp.drivedownload Folder is created in Windows in c:\users\username\Google Drive and quickly removed in order for files from your Google Drive to transfer to your Windows device. The tmp.drivedownload is a temp folder that is supposed to be automatically removed once all files go to their specified folders in your c:\users\username\Google Drive.  The problem with the  .tmp.drivedownload occurs (at least in my case)  if your Windows anti-virus finds a virus. It could occur if the file is corrupted or for other reasons that will not allow a file to be copied over.   As I said before the  .tmp.drivedownload only gets deleted once ALL files have been transfered.  Your Windows anti-virus will quarantine the infected file that got transfered into  the  .tmp.drivedownload folder. Now you will have a situation where the files that are on your Google Drive do not match what is in your c:\users\username\Google Drive.  


In order for you to correct this  .tmp.drivedownload from appearing, you must find the offending file on your Google drive itself. You must connect to your Google drive through the browser and delete the offending file. If you’re uncertain which file is causing the issue, please give us a call and we will be glad to assist.

In my case, many years ago I installed spying software for a client of ours who wanted to see what their employees were doing. I left a copy of the software on my Google drive to make things easier for installation.  Years passed and it was still on my drive. Google doesn’t recognize the file as a virus however Windows Defender does.


I recently updated the backup and sync from google     (https://www.google.com/intl/en_cy/drive/download/)  and saw that it will make life easier for anyone having sync problems.   So if you haven’t yet, please update your version of “Backup and Sync” so you can  now easily locate the file in question that is leaving behind the .tmp.drivedownload.

In the bottom right-hand corner of your screen (next to the time) look for the icon of a cloud with the arrow pointing up and  right-click on it and you should get a window similar to the one below.

So just look for the file that cannot sync according to the Backup and Sync and remove it from your local drive and the cloud drive, and that’s it (it might only appear in one place which is is why you got this error so don’t worry).

ADDENDUM DECEMBER 2021 – Google Drive Desktop

So “Google Drive Desktop” has replaced “Backup and Sync” : https://www.google.com/intl/en_cy/drive/download/ .  If you are getting a message that you have a virus on your Google Drive  check the bottom right-hand corner of your screen (next to the time) look for the icon for Google Desktop with the colorful triange and  right-click on it and you should get a window similar to the one below. Click on the notification tab and see which file is not transferring and delete that file (if you don’t need it). 

Laptop Repairs

Laptop Problems?

We can repair your Computer to full working order.

No Fix No Fee, Professional Service.

Where and who are our customers?

Small businesses, computer consultants and retail businesses all over Montreal and beyond and the general public are all welcome. We deal with customers from the whole of North America.

Contact us today at 514-836-7408.

There are No Hidden Charges. The price we quote is the price you pay, most repair costs provided up front.

We strive to provide the best service at a reasonable price.

We Offer:

OUR highly-trained technicians of Laptops have many years of experience with all laptop, notebook and desktop computer repairs. We pride our company on honesty and the good relationships forged through customer satisfaction.

We service all makes and models of PC laptops, notebooks and most desktops: Dell, Sony, IBM, HP, Compaq, Toshiba, Gateway, Averatec, Fujitsu, Acer, Panasonic, and others.

Typical laptop, notebook and computer repairs include:
DC Power jack / plug replacement
Motherboard repair
LCD Screen replacement
Virus removal
AC Adpater / Transformer Replacement
Memory Upgrades
Software installs
System recovery
Memory upgrades
Data Recovery
Hard drive replacements and upgrades
Wireless install and security
Blue screen repair
Broken USB repair
And others not listed here

Ransomware Issues

AT HCSMontreal we can assist you in dealing with the threat of Ransomware.

What is ransomware?

Ransomware is malicious software also known as malware, which infects a computer and denies access to the system or data, and demands a sum of money to restore the information. At present, the most common form of ransomware will encrypt data. Victims will receive an on- screen alert stating their files have been encrypted or a similar message, depending on the type of ransomware.


So you’ve been attacked or concerned about an attack by ransomware, a virus, malware or numerous other malicious software that has made your data suspect. At HCSMontreal we are here to assist you in the recovery and protection of your data and ensure that your data will be protected no matter what.  Our staff will assist and advise you the best path to retain your information.  We have a highly experienced team of IT professions who can assist you at whatever stage you may be at with your Ransomware.  Whether you want to be prepared or whether your data is under attack, we can join your team in maintaining your organizations data.  Call us at 514-836-7408 for a free consultation.


RANSOMWARE: What to do next?

That depends on where you are in the Cyber Attack Countermeasures time chart.  If your office has avoided being attacked, this is a great time to develop a preventative strategy.



Ideally you would like to be prepared for a situation that avoids all risks to losing all you organization’s data and we are here to assist in preventative measures. We will assist you in the following


  1. Create an inventory of all of your network hardware and their locations, so you can keep track of all possible internal threats on your network
  2. Update all organizational software including operating systems, drivers and firmware.
  3. Back up all information every day.
  4. Back up all information to a secure, offsite location.
  5. Train staff on how to prevent cyber attacks.
  6. Search for vulnerabilities within one`s organization